How can we help?
Most answers are one click away — and a real person is one message away.
Where's my product?
Everything is delivered instantly and saved in My orders.
Get a replacement
Pick the order, tell us what's wrong. Up to 3 open at once.
Payment questions
Crypto confirms in 1–5 minutes. Binance/Bybit: submit within 10 minutes.
My order says "needs your details"
That's an activation product. Open the order and send your account details — we activate it and notify you in Notifications.
I paid but my balance didn't change
Crypto payments are credited automatically once the network confirms. For Binance or Bybit, make sure you submitted the reference within 10 minutes of paying. Still stuck? Message support with your payment reference.
Is my Telegram balance the same as my website balance?
The site and the bot are the same shop. A website account has its own wallet — contact support if you want your Telegram account linked.
How do I secure my account?
Set a password and turn on two-factor authentication in Account settings → Password & 2FA.